McDonald's 4+

A very bad experience...

I ordered my food with the app, which is supposed to make it easy, but instead it was a pain! We made the order on the app and then chose curbside pick up. They don’t charge your card until you check in. So instead of saying, hey don’t charge the card because where the only McDonald’s in the world right now with NO ICE CREAM! They ran the card, made the food, and assumed having no ice cream was okay because our order was large. No it’s not and they should have came to our car before charging the card to inform us that our order would not be able to be completed as ordered. Instead they brought all the food out and asked if we wanted a shake or something instead. We asked for a refund instead and were told that since we did not pay at the store they could not refund us and we would have to call online to request a refund. We called online to request a refund and were told they they could not refund us our money and that we would have to call our bank and tell them the charge was not authorized.

This was a horrible experience that will not be forgotten. This whole process was supposed to be easy and it was not. To top it all off they think a coupon for a $.50 ice cream was going to suffice when we called. How can you offer a shake but not have ice cream? Aren’t shakes made out of ice cream?

Hi there! While we understand your experience should be a flawless one, we appreciate you bringing this to our attention. We will make sure to forward your feedback on to the appropriate team. Thanks!

The old app version had minimal issues for me (just very slow at times) but it worked well enough for me to be able to use it almost every day with ease, and the overall appearance was more streamlined, easier/faster to use. With this new version, this is the second time I am being charged a different total for my order in a week. Every time I order something I encounter a series of glitches- from orders that have been completed mysteriously popping up and adding to my new order, to being double charged for the same order, and now today - being given 3 different totals at the checkout and ultimately getting charged for the higher of the three without even confirming the order! When I went to pay with my saved credit card, the payment screen flashed THREE different totals and ultimately processed my order for the highest total (and double the items I ordered) without me even pressing the confirmation button. It wouldn’t even give me an option to cancel the order like the previous version of the app did. Then the agents at the window get frustrated with you when you try to explain & correct the order and hold up the line. Totally unacceptable.

do a quick uninstall and reinstall of the app that clears up most issues. for more help, reach out to us here: https://www.mcdonalds.com/us/en-us/feedback.html

For starters, I’m generally against fast food apps because it’s typically faster to just order it in the drive through but I thought I would give the McDonald’s app a shot since they have some pretty good deals. I just wish this app were designed a little better and the stores were a little better trained for mobile orders. One big problem I have is the unnecessary requirement to share your location. This just feels like a huge violation of privacy and for no gain. They want you to share your location and it actively uses it anytime you even open the app. I can kind of understand it so they can estimate when they need to prepare your order and I believe that is their reason, but; 1) if it already tracks your location why should you have to click in the app that you arrived at the restaurant? 2) since it is a fast food restaurant, most of the time your order should already be ready. I guess the app just guarantees it? The app actively tracks your location, and not request a location like it should if it wants that. The deals are kind of annoying because they cannot be combined and can only be used once per hour. Overall, the app just feels like a way for McDonald’s to steal your information and takes a lot of work to save $1. The app doesn’t even improve the ordering process because some stores will have problems finding your order

We want to make the best Mobile App we can. Help us improve on this by replying here: https://www.mcdonalds.com/us/en-us/contact-us/mobile-app-questions.html